FAQ

Hello, How Can We Help?

Hello, How Can We Help?

Choose a category to quickly find the help you need

Getting Started

Getting Started

What is Production Tools, and who is it meant for?

Production Tools is a cloud-based casting database software for casting directors, casting coordinators, freelance casting professionals, extras agencies, video and film production companies who want to build their own private casting database and/or need tools to streamline their workflow from the casting call all the way to the final wrap.

How is Production Tools different from public talent platforms?

Is Production Tools right for me?

I'm used to traditional tools like email and spreadsheets. How can Production Tools enhance my workflow?

Pricing & Plans

Pricing & Plans

Why should I pay for Production Tools if I'm accustomed to casting platforms that are free for casting directors?

Free online casting platforms typically have a different aim: to help talent find projects. PT provides a suite of powerful tools that replace the disjointed use of emails, cloud drives, Google Forms, spreadsheets, and notes. By investing in PT, you're streamlining all aspects of the casting workflow into a single, powerful software that can make your casting process significantly more effective and less time-consuming.

What are User seats?

What are Uploaded talent?

How do you calculate Video hosting?

Can you switch from freelance to professional at any time?

What happens if I change my mind and want to get a refund for the time I have paid for but will not use the system?

Can I pause paying because I will not use it for some time?

Functionality

Functionality

What languages are Production Tools available in?

The interface of Production Tools is currently available in English. However, all talent-facing experiences, such as casting call forms, can be translated into the language of your choice to accommodate a broader array of talents.

Do I start with a database in PT, or do I need to build my own?

How does PT save me time on talent application management?

Can PT help me share submissions with my team or clients?

What makes PT's self-tape requesting process better than the traditional way?

How does PT aid in communication with talents?

Can PT export talent details efficiently?

How does PT handle mass-checking talent availability?

Can talent log in to the database to update their info and pictures every once in a while?

Can I customize PT to fit the specific needs of my casting projects?

Technical Support

Technical Support

I am not receiving email notifications. What should I do?

If you are not receiving email notifications, please inspect your spam folder. If the problem persists, contact our support team for assistance.

I’ve deleted my project (or actor profile or settings field). Is there any way to restore it?

I am unable to login to my account for the first time.

What is the custom outgoing email address for a professional account?

How can I import my current database into PT?

How does PT improve searching within my existing talent database?

You still have a question?

You still have a question?

If you cannot find answer to your question in our FAQ, you can always contact us. We will answer to you shortly!

support@production.tools

Email Us, we usually respond within 24 hours.

Ready to transform your casting process?

Ready to transform your casting process?

Create your database in minutes.