Production Tools - Privacy policy

Last modified: 26 August 2026

Production Tools (hereinafter referred to as the “Company” or “we”) care about protection of information relating to you. We follow the requirements of the so-called European Union General Data Protection Regulation (EU) 2016/679 (GDPR) and other laws protecting information about you at our Company. For more information, please carefully read this notice.

1. Who is responsible for the protection of information about me?

We are: Production Tools, UAB
Our company code: 306215201
Our VAT number: LT100015651310
Our address: Jono Basanavičiaus g. 26, Vilnius 03224, Lithuania
Our email address: support@production.tools

2. Why and what information do you collect about me?

2.1. To provide you with our production management platform and related services.

When is it relevant to me? When you are our client or a representative of our client.

Which information do you collect about me? Name, surname, name of the company you represent, your position, contact e-mail address, contact telephone number, billing information, payment card information (card payments are processed by Braintree, a PayPal service; we do not store full card numbers), communication with you, agreements concluded with you, other information you provide us with.

Why are you legally allowed to collect my information? We conclude and execute service agreement with you (Art. 6(1)(b) of the GDPR).

How long do you keep information about me? 10 (ten) years after termination of your account.

2.2. To contact you as our prospective or existing customer and offer you our services.

When is it relevant to me? When you have purchased services from us or have consented to receiving such offers.

Which information do you collect about me? Name, surname, name of a company you represent, your position, contact e-mail address, contact telephone number, communication with you.

Why are you legally allowed to collect my information? You agree that we will use information about you (Art. 6(1)(a) of the GDPR and the Lithuanian Law on Electronic Communications) or you purchased items or services from us, in which case, in accordance with the Lithuanian Law on Electronic Communications, we have a legitimate interest to maintain and improve customer relations (Art. 6(1)(f) of the GDPR).

How long do you keep information about me? 3 (three) years after the end of the customer relationship, unless you withdraw your consent or object to such use of your information.

2.3. To handle queries, requests and complaints submitted by you.

When is it relevant to me? When you submit a query, request and/or complaint.

Which information do you collect about me? Name, surname, contact e-mail address, name of the company you represent, content and date of your inquiry, reply to your inquiry, other communications with you, other information you provide us with.

Why are you legally allowed to collect my information? We have a legitimate interest to do that (to handle your queries) (Art. 6(1)(f) of the GDPR).

How long do you keep information about me? 3 (three) years after the receipt of the last inquiry.

2.4. To fulfil accounting and legal requirements.

When is it relevant to me? When you are our client, partner or provider.

Which information do you collect about me? Name, surname, e-mail address, telephone number, bank account number, address, invoices, reports, accounting documents, payments, paid amounts, company you represent.

Why are you legally allowed to collect my information? We have a legal obligation (we must collect information in accordance with the law) (Art. 6(1)(c) of the GDPR).

How long do you keep information about me? Within the time limits laid down by law.

2.5. To defend our rights and interests in legal processes.

When is it relevant to me? Only in case we become a party to court or other legal processes which you are related to.

Which information do you collect about me? All information mentioned under other purposes, documents and attachments sent to you, documents and attachments submitted by you, procedural documents, court rulings, resolutions, decisions.

Why are you legally allowed to collect my information? We have a legitimate interest to defend Company's rights in legal proceedings (Art. 6(1)(f) of the GDPR).

How long do you keep information about me? 10 (ten) years following the end of our relationship with you. In case of legal processes: 3 (three) years following the day the court or institution decision came into force or complete enforcement of the legally binding decision.

2.6. To facilitate your use of our website, secure and improve the website, and to serve you relevant content on our website.

When is it relevant to me? When you visit our website.

Which information do you collect about me? Internet protocol address (IP) and other unique identifiers such as cookies and internet or other electronic network activity information, such as information about your interactions with our website.

Why are you legally allowed to collect my information? For necessary cookies and security-related data, we have a legitimate interest to operate and secure our website (Art. 6(1)(f) of the GDPR). For statistics and marketing cookies, we rely on your consent, given via the cookie banner, where such consent is required by applicable law (Art. 6(1)(a) of the GDPR).

How long do you keep information about me? For the lifetime of the relevant cookie, and no longer than 2 (two) years after your last visit of our website.

2.7. To contact you about your use of the Service (onboarding, feedback, special offers and support).

When is it relevant to me? When you have created an account or started a free trial.

Which information do you collect about me? Name, surname, name of the company you represent, contact e-mail address, contact telephone number, information about your use of the Service, communication with you.

Why are you legally allowed to collect my information? We have a legitimate interest to help you start using the Service, to ask for your feedback, to offer you our services and special offers, and to help you resolve issues related to your account (Art. 6(1)(f) of the GDPR). Where consent is required by law, we will rely on your consent (Art. 6(1)(a) of the GDPR). You can object to such communications or opt out at any time by contacting us at support@production.tools or by using the unsubscribe link in our emails.

How long do you keep information about me? 3 (three) years after the end of the customer relationship.

3. Which information do I have to provide you with and why?

Please refer to Section 2 above – you must provide information about you which we need:

3.1. to provide you with our production management platform and related services (see Section 2.1 above);

3.2. to fulfil accounting and legal requirements (see Section 2.4 above).

You are not legally obliged to provide us with your personal information under statutory requirement. However, in case you do not provide us with this information, we will not be able to provide services to you.

4. Do you share information about me?

We share information about you with the following entities, however only where necessary and permitted by applicable laws and for the reason listed under Section 2 above:

4.1. Microsoft Corporation (service provider, providing cloud computing services);

4.2. Braintree, a PayPal service (payment processing);

4.3. Twilio Inc. (SendGrid) (email delivery services);

4.4. Google, Meta Platforms, Hotjar and LinkedIn (website analytics and advertising services, subject to your cookie choices);

4.5. Lawyers, notaries, bailiffs, auditors, consultants, information technology service providers, providers of electronic communications services, insurance companies, companies providing archiving services, payment service providers and other services for us (data may be transferred for all purposes indicated in Section 2 above);

4.6. Courts, supervisors, law enforcement and other public authorities (data may be transferred for purposes indicated in Section 2.5 above);

4.7. Potential or actual acquirers of our business or its part or their authorized consultants or representatives (data may be transferred for all purposes indicated in Section 2 above).

5. Do you disclose information about me outside the European Economic Area?

Persons indicated in Section 4 may be established outside the European Union and European Economic Area. In case we will transfer your personal data to such territories, we will take all the necessary and in the legal acts indicated measures to ensure that your privacy will remain properly secured. When this is permitted by law, we disclose information about you to:

5.1. Microsoft Corporation (USA). Our platform and the information stored in it are hosted on Microsoft Azure infrastructure located in the United States. These transfers are safeguarded by the European Commission adequacy decision for the EU-U.S. Data Privacy Framework, under which Microsoft is certified, and, where applicable, by the European Commission Standard Contractual Clauses;

5.2. Braintree, a PayPal service (USA) and Twilio Inc. (SendGrid) (USA), safeguarded by the EU-U.S. Data Privacy Framework where the recipient is certified, and otherwise by the European Commission Standard Contractual Clauses or Binding Corporate Rules.

More information about the EU-U.S. Data Privacy Framework is available at: https://www.dataprivacyframework.gov.

You may obtain a copy of the Standard Contractual Clauses at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.

You may also request a copy of the safeguards applicable to a specific transfer by contacting us at support@production.tools.

6. What can I do about my information at your company?

GDPR and other relevant data protection laws provide you with certain rights, provide cases when you can exercise these rights, the procedures you have to follow, and the exceptions where you will not be able to exercise your rights. When permitted by law, you can:

6.1. Submit a request for confirmation that we are processing the data related to you. If we process the data related to you, you can request access to the data processed and related information;

6.2. Submit a request to correct inaccurate or incorrect information used or to supplement it when it is not complete;

6.3. Submit a request to delete the information we have about you, where there is no longer a lawful ground for us to keep or use it;

6.4. Submit a request to restrict the processing of your information – if you dispute the accuracy of the data or object to the processing of the data, if you do not accept that your data would be deleted which was illegally processed, or if you need the data to claim, execute or defend legal claims;

6.5. Object to collection, use and storage of your information at our Company – when we process data based on our and / or third party’s legal interests;

6.6. Submit a request to transfer (receive) the data that you provided to us under the contract or giving the consent and which we process by automated means, generally using electronic form;

6.7. Object to being subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you;

6.8. Withdraw any consents given to us regarding information used about you – when we use the data based on your consent;

6.9. Lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or place of an alleged infringement of the GDPR and seek a judicial remedy.

Please note that you may exercise some of the above-mentioned rights yourself by accessing your account within our platform. For all other cases related to exercise of your rights please send an e-mail to support@production.tools.

We will respond to your request within one month of receiving it. For complex or numerous requests this period may be extended by two further months, in which case we will inform you. The supervisory authority for data protection in Lithuania is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija, vdai.lrv.lt).

7. What if my information is in a client’s database (talent profiles and registration forms)?

Our clients (casting directors, production companies and talent agencies) use Production Tools to manage their own databases. If your information (for example, your talent profile, photographs or a registration form you filled in) is stored in a client’s database, that client is the data controller of your information and decides how it is used. We act only as the client’s data processor and host: we process such information solely on the client’s instructions, we do not use it for our own purposes, we do not sell it, and we do not use it for advertising.

Requests to access, correct or delete such information should be addressed to the client who collected it. If you cannot reach the client, contact us at support@production.tools and we will forward your request to the client concerned.

8. Do you collect information about children?

Our website and platform are intended for professional use by adults. We do not knowingly collect personal information directly from children for our own purposes. Databases hosted on the platform may lawfully contain information about minors (for example, child actors); such information is controlled by the client concerned, who is responsible for its lawfulness, including any required parental or guardian consent, and we process it solely as the client’s data processor.

9. Do you use cookies?

Yes. We use necessary cookies that are required for the website to function. In addition, we use statistics and marketing cookies set by our analytics and advertising partners (Google, Meta, Hotjar, LinkedIn). Where consent is required by applicable law (for example, when you visit from the European Economic Area or the United Kingdom), these cookies are not set until you accept them in the cookie banner, where you can equally easily reject them.

10. How can I manage cookies?

Where the cookie banner is shown, you can accept or reject non-essential cookies on your first visit, and change or withdraw your choice at any time via the Cookie settings link on our website. You can also control cookies through your browser settings.

Necessary cookies are a condition of using our website. If you reject these types of cookies, then we cannot predict how our website will perform when you visit it.

You can control the use of functionality cookies, targeting cookies or advertising cookies by adjusting your browser settings.

Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our website. If you adjust your cookie settings this will also affect the other websites you visit.

To find out how to manage cookies in your browser, click on one of the links below depending on which internet browser you use:

•         Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

•         Google Chrome: https://support.google.com/chrome/answer/95647

•         Opera: https://www.opera.com/help/tutorials/security/privacy

•         Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

•         Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

11. How can I get more information?

If you have questions, comments or complaints about how we collect, use and store information about you, we are ready to assist you. If you need help related to the above issues, please contact us via e-mail at support@production.tools.